Frequently asked questions


Please read through our FAQ’s below for answers to your most common questions. If you can’t find an answer for your question please contact us.

Yes. Our head office is in Lincoln, which is where the business began, but we have widened our reach over the years to cover the midlands, the east, the south and the south west of England. If you can get to one of our three showrooms in Lincoln, Kent or Somerset, you can view products and speak to one of our bathing mobility specialists in person. If not, one of our experienced surveyors can visit you at home for a free consultation.

All bathrooms can be adapted to become more accessible. The quickest and easiest way is with a new shower, either in place of your existing shower or your bath. Our specialist surveyors use their vast product knowledge to design a solution that suits your needs, style and budget. That might be a walk-in shower, or it might be a walk-in bath or wet room with features such as a raised toilet, shower chairs, grab rails and slip-resistant flooring.

The priority is that you can bathe safely, so the decision depends on your mobility needs. It will also be determined by the space available and your budget. Showers work best in small bathrooms, whereas in larger bathrooms there might be space for a walk-in bath or open-plan wet room. We will help you choose a solution that allows you to bathe safely, that looks good and that you enjoy using.

Absolutely! We know choosing a new bathroom can feel daunting, especially with the added complexity of mobility needs. It’s a job that requires specialist knowledge and experience and with so many products and suppliers to choose from it can be overwhelming. We make it straightforward. We have been selecting the best products for our customers for over 20 years; we know what works and what doesn’t. You can trust us to very quickly come up with a design that makes bathing easier and that suits your budget and style.

It depends on the bathroom, but our installations usually take around 4 or 5 days. Some are quicker than this – for example if it’s a simple task of replacing a shower we can sometimes finish in 2 or 3 days – and some take slightly longer. It depends on what you need. We always give a fixed price before we start work to ensure peace of mind.  And throughout installation we’re respectful of your space and make sure you have access to the facilities you need.

We’re proud to install market-leading accessible baths made in the UK by Manteleda, Martek and Gainsborough. Accessible baths are designed around mobility issues, so the one you choose will depend on how much support you need for bathing as well as your personal preferences.

As the name suggests, walk-in baths are for people who can stand and step into their bath unaided. Assisted baths are for those who need assistance from someone else, such as a carer, to bathe. Many assisted baths are powered with a lift to assist both the carer and the person bathing.

A powered bath is a type of accessible bath that is power-driven to provide a special function such as a lift, automatic filling and emptying, or jacuzzi bubbles.

Walk-in baths can have powered functions too, such as heated seats, chromatherapy lights and jacuzzi bubbles.

We do everything we can to minimise disruption during installation. We put down carpet protection from the outset and at the end of every day we tidy up and reinstate the facilities you need. We always leave things clean and tidy. All rubbish is taken away at the end of the job and we finish off by vacuuming with our own equipment.

Sometimes we need to turn off the hot water for a short time. This usually only happens if you have an old heating system and lasts about 1-2 hours.

The cost very much depends on what you need. We work through the options with you and agree on a design and a price. For peace of mind we always fix the price  before we start work. This means that if it takes us longer we won’t charge you more, unless we uncover something completely unexpected. We also offer discounts for the over 60’s, military veterans and, as part of our association with Alzheimer’s Society, for those with dementia.

A bidet toilet is a toilet that works like an automatic bidet. These toilets can be used by anyone, but they’re particularly useful if your movement is limited or you find using a conventional toilet difficult. They wash and dry and sometimes even have heated seats. They can be operated either using motion detectors or with a manual control and the height can be adjusted to make it easier for you to get on and off. Read more about bidet toilets.

We offer discounts for the over 60’s, for military veterans and, as part of our association with Alzheimer’s Society, for those with dementia. Find out more here.

Yes! We partner with a Ideal4Finance who are regulated by the Financial Conduct Authority and who can offer finance options to customers who may need to spread the cost of their new bathroom. They have a 5-star rating on Trustpilot too!

Yes. We are proud to support the Alzheimer’s Society and for every bathroom we install, we donate a minimum of £10 to help their cause. And we don’t stop there. We also train our sales team and staff to recognise and assist customers who are dealing with dementia. Read more here 

Yes. We have a gallery of ‘before’ and ‘after’ images of our customers’ bathrooms here and you can also see our work on our Facebook page.

Please do. We really value the reviews and feedback we get from our customers. We’ve published some of the letters we’ve received from customers on the Reviews page and you can read all other reviews on the Trustpilot and Checkatrade websites.

All our installations are guaranteed for 12 months. On top of that you also get the manufacturers’ guarantees on all the products we install, which range from 12 months for electricals to lifetime guarantees for others. Please ask the surveyor for the specific details for your choice of bathroom.

Yes, we do everything we can to ensure that you are safe. Any AHM staff member who needs to visit your house will wear an ID badge to confirm who they are. 

Our technical surveyors do a full risk assessment on every job before it starts, and all jobs are checked and signed off with a guarantee before we leave to ensure everything meets the required standard. There is always a human being at the end of the telephone when you call us and we’re happy to answer any queries you might have.

We take pride in supporting UK businesses and we only use products that are proven to be safe and to function correctly, day in, day out. All the baths, showers and shower trays we fit are made in the UK. The shower panels and screens are manufactured by a UK business in China.

You don’t need to do anything. Having said that, we do like to respect the local community we’re working in so if you have neighbours close by, we suggest letting them know about the work. If you are in assisted living or a block of flats, it’s nice if we can be put in touch with the scheme manager/supervisor so we can work with them directly and not have to bother you about things like access, parking and removing rubbish.

Can't find an answer?

Give us a call on 0800 731 6495 to speak to one of our team.

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